Refund policy

Last Updated: October 19, 2026

Broadway Fashions wants customers to have a clear understanding of our return and refund process before making a purchase.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must:

  • Be unused, and in original condition
  • Be returned in original packaging
  • Include proof of purchase or order confirmation

Items that do not meet these conditions may not be accepted for return.

Non-Returnable Items

The following items are not eligible for return:

  • Items damaged due to misuse, negligence, or improper handling
  • Clearance or final sale items (if applicable)
  • Custom-made or special-order items
  • Gift cards (if applicable)

Return Shipping Costs

  • Customers are responsible for return shipping costs
  • Original shipping fees (if any) are non-refundable
  • We recommend using a track-able shipping service for returns, as we cannot guarantee receipt of returned items without tracking

Restocking Fees

  • We do not charge any restocking fees

How to Start a Return

To initiate a return, contact us:

Phone: +19037371911
Email: info@broadwayfashions.shop

We will provide return instructions after your request is reviewed.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds are issued to the original payment method
  • Processing time: up to 10 business days
  • Your bank or payment provider may require additional time to complete the transaction

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

  • Order number
  • Description of the issue
  • Clear photos of the item and packaging

We will review your case and provide a replacement, refund, or solution where appropriate.

Exchanges

We do not offer direct exchanges.

If you would like a different item, please:

  1. Return the original item for a refund
  2. Place a new order separately

Contact Details

If you have any questions regarding our return process or need support with a return, please reach out to us directly:

Store Name: Broadway Fashions
Address: 1465 Clarksville St, Paris, TX 75460, United States
Phone: +19037371911
Email: info@broadwayfashions.shop
Opening Time:
Monday to Saturday: 10 AM–5 PM
Sunday: Closed
Time Zone: (GMT-06:00) Central Standard Time (Chicago)
Response Time: We response within 24 hours